Forum Discussion

Kitarraman's avatar
Kitarraman
Seasoned Newcomer
2 months ago

Jedi Survivor keeps crashing

Hello,
Last time I played Jedi Survivor (Christmas 2024), I had no issues. Yesterday I started playing again and, after a 1-hour session, the game crashed, reporting the following error: 

"LoginId:1f9fae20ef19c071c2e3158db9bd5d26

LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:534 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG"

After the first crash, the game either crashes immediately when entering an encounter with enemies, or it lets me wander around for a few minutes before crashing. The longest playtime I achieved since the first crash was 10 minutes, but as soon as I made a quick travel to another area (I completed the campaign and was hunting for collectables on Koboh), the game crashed.

Looking online, I've found many "solutions", mostly involving a DWORD (32-bit) that I needed to add via Registry Editor, turning down Raytracing (I'm on a 1070, so Raytracing is off by default) and disabling AMD's Fidelity FX. The first time the crash occurred (after the 1-hour playthrough), I immediately turned off Fidelity FX to no avail. The Registry Entry didn't seem to have any effect. I'm running the game as Admin, but it still crashes. What am I supposed to do to run this game?

I've attached the crash report from my last play session.

bug
pc
technical issues

1 Reply

  • Kitarraman's avatar
    Kitarraman
    Seasoned Newcomer
    2 months ago

    Follow-up info: now, after the first time the game crashes to Desktop, if I go to start the game again, when the crash occurs, it freezes my computer (it doesn't even respond to CTRL+ALT+DEL or CTRL+ALT+ESC). If I force a reboot by keeping the power button pressed, the PC freezes on the next startup (either on the login screen or after logging into the desktop).
    Initially, I thought this issue was related to a corrupt NVIDIA driver, so I uninstalled it using DDU and installed an older version (Game Ready Driver Version 476 or a slightly newer version). After launching the game, I was notified that the version of NVIDIA drivers had infamous compatibility issues, so I updated to version 531.68 (recommended in the window the game prompted upon launch).
    I got to play for about an hour, then it crashed. I relaunched the game, and it froze my PC. This time, instead of deleting the NVIDIA drivers, I started the computer in safe mode (it didn't freeze on boot like before), ran a SFC /scannow, rebooted, and the system started up correctly.

About STAR WARS Jedi: Survivor™

Join the community forums and talk with us about your experiences in STAR WARS Jedi: Survivor™.2,510 PostsLatest Activity: 12 hours ago