Entitlement conflicting between Steam purchase
I previously played Jedi Survivor (PC) during a promotional period through EA (2021 I believe, had since uninstalled the game and app). I recently purchased the game on Steam, and redownloaded/updated/logged in to EA app. When launching via steam, it starts the EA app and says "preparing game", I can see the game appear in Task Manager briefly, but quickly closes and the EA App shows “an error on our end caused the launch to fail." I have repaired EA app, uninstall+reinstall+delete prior cache data, made sure services are running on auto, made sure steam was updated, verified files, all I can think of on a hardware end, nothing has made a difference. I believe my entitlement may be conflicting between the promotional version and the Steam purchase. Is it possible to refresh or repair the entitlement on my account?
Soft locked at the start of the Jedha sandstorm
Playing on PS5 Pro, during the objective "travel to Cere's base" at the Sandblasted Vestiges. The sandstorm hits, Cal calls out to Merrin. I advance towards her, she calls back. And then nothing. She just stands there, not moving. Progress can not be made. Is my only option to restart the game?
Stuck in Nova Garon , white door wont open , red barriers buged
I'm stuck in Nova Garon in the white room after using BD-1's Electro Dart on the energy core. The Electro Dart's aim assist doesn't work (the line stays yellow, not blue), and the door in the white room won't open (no interaction prompt with BD-1). I have 36 hours of gameplay and can't progress in the main story. [Steps I've Tried: Restarted the game and PS5 multiple times (full shutdown, not rest mode). Meditated at the Hangar Bay Exterior meditation point and replayed the sequence (red barriers, energy core, white room). Died intentionally several times to reset scripts. Changed lightsaber stances (single, dual, crossguard). Traveled to other planets and returned to Nova Garon. Checked aim assist settings (set to Normal/High). Switched between Performance and Quality modes on PS5. Reinstalled the game and ensured it's fully updated (latest patch as of July 2025). Noticed the probe droid no longer spawns, and red barriers can be passed without Merrin's dash (which seems like another bug). Additional Info: I have an older save at 1.5 hours, but I’d prefer not to lose 34 hours of progress. Video showing the issue (3 minutes): [https://www.youtube.com/watch?v=evHJuiBd6Qw]. I talked with an employee minutes ago and he helped me but its not fixed. He/she told me to oean a case in this forum to keep tracking . I appreciate the help.Koboh lighting system
What the hell is wrong with the lighting system? I complete the game and it’s hardwired on afternoon/dusk. I’m at the point now. I’ve been dealing with this for so long. I’m at the point now where it’s like I’m considering never playing this game again that’s how **bleep** bad it is and the fact this **bleep** company you lazy skanks won’t do anything about it. i’m really tired of the **bleep** and there needs to be an immediate change because this is ridiculous and I get that this isn’t game breaking but it makes everything look like **bleep**. I’m talking everything.Game freezing at the same point. (Calling the lift on renovation site 4733)
I had this issue a while back on my Xbox one s and just assumed it wasn't powerful enough to run it (got a refund). I then recently bought a series x and bought it again. I played and it froze again in the same spot. I tried clearing cache etc. but nothing has worked. The problem is, I play fine up until this part, kill all of the troopers, call the lift to the terminal. The terminal comes up and then it freezes when they arrive. I can't press any button apart from the Xbox button. It says to hold "x" to make bode attack the targets which doesn't work. See attachment for the frozen screen ThanksEA
I’ve contacted you guys over and over about this afternoon/dusk glitch on Koboh you said it would be resolved within a day. It is now been almost a week. Please fix this issue. This is not a hard bug to fix KOBOH needs a day/night cycle or a time refresh every time you travel to and from the planet please fix this ASAP as you have been way late
