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poindexter144's avatar
poindexter144
2 years ago

Jedi Survivor not Connecting video on Steam Remote Play

Product: STAR WARS Jedi: Survivor Platform:Steam-PC Summarize your bug Steam remote play not connecting video after the latest update to the EA app How often does the bug occur? Every time (100%) ...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

[Asking for information]

Hey Everyone, 

Would it be possible to get a bit more information regarding this?

 

  • Platform (or client):
  • EA ID (PSN ID/Gamertag):
  • Are you getting an error message?
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate. 

Hey @cj_art Thanks for the additional information!

Cheers!

cj_art's avatar
cj_art
2 years ago
  • Platform (or client): Steam
  • EA ID (PSN ID/Gamertag): I don't use a PSN ID or Gamertag for my EA ID. 
  • Are you getting an error message?: No.
  • If possible, share a Screenshot or Clip...: I can't screenshot the Steam Overlay, if it doesn't show up. 
  • If on PC, please share a DXDiag file and an EA app Error ID Number: There is no error. This is not a hardware, driver, or DirectX issue. 

Is it really necessary for me to record a video of myself launching the game on Steam, and then hitting "Shift+Tab" to prove that nothing happens? 

Is it necessary to record a video of myself trying to run Jedi: Survivor on two devices simultaneously, by starting it on a Desktop PC, and then clicking "Connect" on a Steam Deck or other Steam Remote Play compatible device? 

Will I also need to track down a copy of the old EA Desktop App from 2024/01/09 and repeat those recordings to prove that the issue worked before the 2024/01/16 update?

    • cj_art's avatar
      cj_art
      2 years ago

      cj_art is my EA ID, correct? Otherwise could you provide a link to instructions for finding my EA ID? I'm fairly certain this account existed before Origin and the EA Desktop app.

      Can I provide both a DxDiag file and an EA App Error ID Number? 

      No I cannot provide both. There is no EA App Error ID Number. What is your technical support system so broken that a bug without an error cannot be reported? 

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        Hey @cj_art 

        To confirm the EA ID will be what is shown in the EA app, you can also find it in your EA Account Settings.

        You can reply to this thread with a DXdiag file and EA app Error ID, to get the Error ID follow the steps here. 

        1. Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
          • If you’re playing on Mac, go to Help in the taskbar and select EA Error Reporter.
        2. Choose the Type of problem you’re having.
        3. Tell us about the issue you’re having in the Description of problem field.
        4. Check the box next to By clicking this box, you agree to share diagnostic information with EA.
        5. Click Submit report and wait for it to complete.
        6. Write down your Report ID and share it here. 

        Thanks!

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