Jedi survivor stuck at loading screen xbox
Starting up the game into the main menu the i click continue and then i just get stuck on a loading screen.
Forum Discussion
@EA_Aljo Any updates?! It’s been so long now and I still cannot play. I brought the game on launch and it is still not working ☹️
EA_Aljo
Community Manager
Community ManagerUnfortunately, I don't have any other suggestions. We're receiving very few reports of this so as far as we can tell, it's been resolved on a large scale. So, something locally with your system, account or game is probably causing this. I assume you have the latest update? Also, have you tried deleting and reinstalling lately? Does this also happen if you log in to a different gamertag?
- @EA_Aljo it is not my system. It works fine with every other game. Running Diablo 4 right now and it is running great. The issue is on the games end.
I did a reinstall last night and tried to play this morning. It crashes at the menu now. It is actually worse now after the patch which is amusing.
I guess I won’t be able to play the game if only a few of us are reporting this issue which is a tad unfair that we get forgotten yet Ea gets my money.
If my other games work great. It must be something on the games performance. I'm also having same issue been going on for a few days now
- EA_Aljo
This appears to be an issue with the game on your system. I'm not saying that there is no problem with the game. It's just a lot more difficult to track down with such a small number of people experiencing this. Have you tried using a different gamertag?
What troubleshooting steps have you tried so far? Are you also crashing before getting to the main menu?
Just did a fresh unistall/reinstall. I managed to get the terms of service agreements to go through by disconnecting my xbox from online services and installing strictly what was on the disc. I was able to complete the agreements and adjust settings on version 1.0 of the game. But as soon as I launch into it the game crashes. I even went as far as to turn on performance mode before trying to start playing. I have no issues with any other game on my console.
- @EA_Aljo Just tried a new account and it crashed all three attempts.
- EA_Aljo
Can you please try a different gamertag and let me know what happens?
Are you getting to the main menu and then crashing when trying to play or do you crash while on the main menu?
If you are using a custom gamerpic, try switching to one of the default Xbox images instead.
Also, Try deleting the personal saved data for Jedi Survivor. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the Jedi Survivor tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Try playing again and let me know what happens.
- @EA_Aljo before the latest patch I could skip the intro cutscene and then it crashes as I am being led away by the security.
Now it crashes at the main menu.
I have had no profile picture and I have deleted the saved files multiple times. Never works for me. - EA_Aljo
At this point, I'm completely stumped as to what could fix this. I'm looking in to it and if I hear of anything new to try, I'll pass it on.
Edit: I have a couple more questions for you. Is the game installed on an internal or external hard drive? Also, are you a part of the Xbox Insider program?
Tried a different gamertag on my console, still having the exact same problem
- EA_Aljo
Thanks for trying. Is the game installed on an internal or external hard drive? Also, are you a part of the Xbox Insider program?
@EA_AljoI was a part of it. I left the program to try and fix the game.
The game is installed on the Xbox SSD. I have deleted everything and started the Xbox as factory to try and fix the issue and it still doesn’t work- EA_Aljo
Is HDR enabled on your Xbox? You could try changing those settings to see if something may be causing this.
Game is installed on the internal console hard drive via game disk and digital updates. As far as I am aware, I'm not a part of the Xbox insider program.
- @EA_Aljo I have tried adjusting the settings for the Tv and Xbox but it still crashes.
- EA_Aljo
Thanks for the info. If I have anything else to suggest, I'll let you all know.
Alright so more false leads it seems. I used an xbox profile that is not only not in the xbox insider program but is ineligible due to age restrictions. (This account is set up as a teen I guess)I changed the profile picture to a default one (Simon ghost Riley’s face to be exact). It already was a default but I did that just in case.
I removed all data from the game and fully uninstalled it.
I also disabled all of my HDR, 4K, Dolby Vision, settings as well.
I then performed a factory reset on the console, whilst keeping my games installed that is.
Then once I added back my accounts I turned the console OFFLINE to reinstall the game on the disc. After installing the disc’s portion of the download it allowed me to launch the game with only that much installed. To the surprise of nobody, I encountered the same issue. After going online and installing the remaining portion of the game the issue persists of course.
Please let us know if there is anything we should try, thanks.
Hi @EA_Aljo
Just wanted to let you know I went so far as to factory reset my console and install only Star Wars Jedi: Survivor and it is still crashing immediately after the title cards.
Not sure what exactly is the causality of the issue at this point
I have also had this problem and have tried everything I have seen here and still it does not work. I have had it crash on the user agreement back to the Xbox Home Screen. I have also gotten to some view of the Jedi temple after the game decides to bypass the user agreement and then crashes back to the Home Screen. While I have also have had the game cause my Xbox to crash and restart.
Through all of this my f122 game also by ea has also crashed but in the main menu. That game works on Xbox one but when I use the series x version it crashes.
With f122 being out for now almost a year I believe at least for me that I might have some sort of Xbox problem as you have said that this might be a system problem. So I will be reaching out to Xbox support to see if they can find a fix and if it works I will reply here if that would help others.
Still annoyed that I bought the deluxe edition because so far it’s more than $80 wasted.
