Forum Discussion

1 year ago

Solved

Jedi Survivor won't download

I have this game through Xbox game pass and it was already installed but I started getting error message of not having access. Already tried all usual solution clearing cache, reinstalling the EA APP, etc. None of those worked so in the end I decide to reinstall the game, but now I can’t download it keep getting download error. It won’t start it just get stuck in preparing until it just says error.

To any community manger that might read this please don’t give me the usual clear the cache, connection, close running program, etc. I already tried all of that.

EA_Illium
1 year ago
Hey @InquisitorCal @lilsaint9195 @Bartziu @smiglixx

Can we try going through the following first?

Run the EA app as Admin

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Close other running applications on your device

Run the System File Checker tool, then Check for Windows and GPU updates

Restart your device in Clean Boot mode first then try again.

If this continues please let us know the following...

EA ID (Gamertag):

Are you getting an error message?

Do you own a copy of Survivor or access it via EA Play?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!

5 Replies

EA_Illium
EA Staff (Retired)
1 year ago
Hi @lilsaint9195, Has anything change with the drive your using? Was it swapped out, or have any secuirty settings changed?
smiglixx
1 year ago
@EA_Illium I have the same problem. I played the game in the morning and was working well. The game was closed properly. After a few hours when i came home and lunched the game I had a error stating i dont have acces to the game. Clearing cache, relogging and even reinstaling the EA APP didn't work. I have deleted the game, and now i can not download it. Nothing has changed in the pc. There were no updates done to the system also. I have tryed donloading some other games but that doesn't work as well. I have noticed that this error is not on all games. Some games I can download without any problems.
Bartziu
1 year ago
Same here.
Apparently there was an EA desktop update yesterday and after that the game stopped working through game pass. I tried the same steps of uninstalling, clearing cache, and nothing works. Game simply won't download.
InquisitorCal
1 year ago
@lilsaint9195 I'm pressing the "me too" button for a friend. That's ok to do, right?
EA_Illium
EA Staff (Retired)
1 year ago
Hey @InquisitorCal @lilsaint9195 @Bartziu @smiglixx

Can we try going through the following first?

Run the EA app as Admin

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Close other running applications on your device

Run the System File Checker tool, then Check for Windows and GPU updates

Restart your device in Clean Boot mode first then try again.

If this continues please let us know the following...

EA ID (Gamertag):

Are you getting an error message?

Do you own a copy of Survivor or access it via EA Play?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!