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lilsaint9195's avatar
lilsaint9195
10 months ago
Solved

Jedi Survivor won't download

I have this game through Xbox game pass and it was already installed but I started getting error message of not having access. Already tried all usual solution clearing cache, reinstalling the EA APP, etc. None of those worked so in the end I decide to reinstall the game, but now I can’t download it keep getting download error. It won’t start it just get stuck in preparing until it just says error.

To any community manger that might read this please don’t give me the usual clear the cache, connection, close running program, etc. I already tried all of that.

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  • smiglixx's avatar
    smiglixx
    10 months ago
    @EA_Illium I have the same problem. I played the game in the morning and was working well. The game was closed properly. After a few hours when i came home and lunched the game I had a error stating i dont have acces to the game. Clearing cache, relogging and even reinstaling the EA APP didn't work. I have deleted the game, and now i can not download it. Nothing has changed in the pc. There were no updates done to the system also. I have tryed donloading some other games but that doesn't work as well. I have noticed that this error is not on all games. Some games I can download without any problems.
  • Bartziu's avatar
    Bartziu
    10 months ago

    Same here.

    Apparently there was an EA desktop update yesterday and after that the game stopped working through game pass. I tried the same steps of uninstalling, clearing cache, and nothing works. Game simply won't download.

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @InquisitorCal @lilsaint9195 @Bartziu @smiglixx 

    Can we try going through the following first?

    If this continues please let us know the following...

    • EA ID (Gamertag):
    • Are you getting an error message?
    • Do you own a copy of Survivor or access it via EA Play?
    • If possible, share a Screenshot or Clip...
    • If on PC, please share a DxDiag file and an EA app Error ID Number

    Thanks!

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