Hey everyone,
It unfortunately appears that the game does not support a 16x10 aspect ratio.
@EA_Leeuw wrote:Hey everyone,
It unfortunately appears that the game does not support a 16x10 aspect ratio.
Hey Leeuw, I'm glad that someone from the team has officially acknowledged what your users have already determined here; but that's not actually a solution and shouldn't be marked as such.
At the bare minimum, the game's system requirements need to be updated to reflect that the game doesn't run on all resolutions; you should probably also remove the 1920x1200 and other 16:10 resolutions from the graphics menu, since they're "not supported" - so odd they were made available in the first place.
If this isn't going to be fixed then I'd expect there needs to be an acknowledgement of error and refunds issued, since this isn't an issue with users' systems but with the game. Realistically, this should probably just be fixed. Respondents here have already suggested some "fixes" that would work - the obvious ones being fixing the scaling - but changes to use a letterboxed render would at least make the game playable.
At any rate, thanks for the official response. Please "undo" the accepted solution, as it isn't in any way a solution and you can be sure it's not accepted as such.
"It appears" that this is an issue that needs to be fixed.
@6e48ed837578ca56Agreed. EA puts these resolution options into the game and then claims they're not supported. How crazy.
Even 1900x1080 doesn't work properly. It's fine in fullscreen mode but windowed fullscreen 1900x1080 still clips
EA needs to take these bugs more seriously
The only thing that works for me is 1600 x 1080 in fullscreen or windowed mode but then I see my desktop in the background. It does not work in windowed fullscreen mode. Is this a joke?
