Forum Discussion

3 years ago

Solved

Map & Meditation UI Don't Scale, 16:10 aspect ratio

Product: STAR WARS Jedi: Survivor Platform:Steam-PC Summarize your bug The UI In the meditation, map, and BD-vision menus do not scale correctly at differen't resolutions. At 1920x1200, the UI sit...

EA_Leeuw
3 years ago
Hey everyone,

It unfortunately appears that the game does not support a 16x10 aspect ratio.

bunnyhu

3 years ago

@EA_Leeuw We are still waiting for the "team" solution. The problem is still on ...

EA_Leeuw

Community Manager

3 years ago

Hi @bunnyhu,

As you may already have seen in the accepted solution to this thread; the game has no support for a 16x10 aspect ratio.

Thanks.

bunnyhu
3 years ago
I am sorry, but that is not a solution for the bug. It's an admission of failure.
The 16:10 resolution is still selectable in the game, and that is not working correctly. So the bug is still in the game and it is not solved.
Resolve the problem - that is the real and the needed solution.
Remove the 16:10 resolutions and put a warning "only 16:9 screens supported" into the minimal hardware request is kind of a solution.
plus give refund / discount coupon or anything the gamers who already bought it ... it is not a cheap game, so we like to see a real support.
- EA_Leeuw
  Community Manager
  3 years ago
  Hi @bunnyhu,
  
  Regrettably, we're unable to assist with refund inquiries through these forums. You'll need to reach out to the original point of purchase for any potential refund options. If you purchased the game through the EA app or EA.com, please refer to the following link for further details: https://help.ea.com/help/account/returns-and-cancellations/.
  
  However, if your purchase was made elsewhere, we're unable to provide any assistance with your refund request.
116bbf51b5b61c4
2 years ago
Is a solution expected?
SMashburnII
2 years ago
A year on and this still hasn’t been fixed. And the “Accepted Solution” is no solution at all, just “Sorry our game doesn’t function properly lol”. A solution would be fixing an issue that’s been causing the game to not display properly on a common aspect ratio for over a year.