@Petersaber wrote:
Disconnected everything other than mouse, keyboard, and a single monitor. Turned off all other software, disabled overlays in Steam and EA App.
No change.
and you never installed any mods?
Nope. No mods. I downloaded the game and went straight to playing. Well, I tried 😉
EA Staff (Retired)HI @Petersaber I was curious if you have the game installed on an SSD or HDD storage device?
It's on a HDD. I could try moving to to an SSD (but first I'd need to make ~100GB of space which might not be possible). I don't see how it matters, though. The game working shouldn't depend on whether it's on an SSD or not. That's just storage.
Game moved to SSD out of curiosity. No change.
EA Staff (Retired)I've fixed the issue.
The problem was my OS - for some reason unknown to me, it stopped updating, and I've never noticed. I had an old Windows 10 installed - version 1809. That version was too old to do an update (MS in their infinite wisdom block updated from a certain version and back), so I did a clean install with a new version.
Now the game runs perfectly.
We can thank SONY and Spider-Man Remastered, which, instead of crashing, scolded me for using W10 older than version 1909, which in turn prompted me to install a newer build. I was 54 minutes away from refunding the game before Steam sale ended.
EA Staff (Retired)
