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Re: LowLevelFatalError [File:Unknown] [Line: 686] DXGI_ERROR_DEVICE_HUNG

The game ran fine right after launch and after the patch today. However the second time after patching when I try starting it I always crash before the game starts with this error:

LoginId:6c9d582bd2be812b3b8bf8b7fafafc2b

LowLevelFatalError [File:Unknown] [Line: 686] RetCode = Adapter->CreateCommittedResource(Desc, GetGPUMask(), HeapProps, InitialState, ClearValue, &NewResource, Name, false) failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Allocation.cpp:1411 with error DXGI_ERROR_DEVICE_REMOVED

What does this error even mean? Why does the game run fine after a patch, but then the second time I try it cant even start without crashing?

I have tried verifying game files, reinstalling EA app and GPU drivers, as well as just restarting pc.

Could someone from EA look into this for me, as I dont understand why this game runs well after patching, but only once.

10 Replies

  • small update for testing

    -reinstalling didnt work

    -forcing game to start wiith dx11 actually plays the intro music but gives different crash noise

    -repairing ea app wont work

  • second update:

    completly resetting pc also still results in same error. 

    II have send a ticket to ea support, will update the thread when I hear back

  •  I have the same error. The fun fact is the path that the error is showing...

    D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Allocation.cpp:1411 with error DXGI_ERROR_DEVICE_REMOVED

    Lol, I have not disk D

    Game was running fine before the yesterday update. How can I rollback?

  • Zoaiy's avatar
    Zoaiy
    3 years ago

    yes I agree, its quite puzzeling.

    Is there a certain moment this crash occurs: on start up, during cinematics?

    I want to get to the bottom of this.

  • @ZoaiyI'm having crash on every situation: After loading and using echoes: crash.
    If I try to fast travel: crash
    In a cinenamic: crash.

    Today I can't play longer than 5 minutes without getting a crash

    Tried to lower graphics to minimun. Restart computer, fix the game...

    I'm playing on W11 on 12700k and 4070ti. All drivers and OS updated

  • Zoaiy's avatar
    Zoaiy
    3 years ago

    i am unsure if we have the same issue, i am not able to even open the game therefore cant even dissable raytracing.

  • another update:

    DDU didnt work either, also no response from ea yet. 

    The search continues

  • I'm having the exact same problem.

    PC spec

    AMD Ryzen 7700X

    32 GB DDR5 6000 Mhz ram

    RTX 4090

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