Re: [OPEN] Lost access to Pre-Order & Deluxe Edition bonuses

Product: STAR WARS Jedi: Survivor
Platform:Steam-PC
Summarize your bug My pre-order Hermit cosmetics have all disappeared, the clothes, the lightsaber parts, and even the blaster parts from the normal pre-order
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have no idea how it happened, all I know is my PAID CONTENT is gone
What happens when the bug occurs? The pre-order content I paid for is unable to be used because it's no longer showing up
What do you expect to see? I expect to be able to use the cosmetics that I paid for, the fact that I can't means I'm literally not getting what I paid money for

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Yet another glitch I've discovered in the dumpster fire that is the Jedi Survivor launch, on top of horrible framerates and constant freezing when taking certain actions, is the fact that at some point, my cosmetics that come with the pre-order I bought have now disappeared from my inventory, and restarting the game and my PC doesn't fix it. I paid for this content, so I didn't expect that glitches would literally take away things that I used real money for and not in-game currency.

Product: STAR WARS Jedi: Survivor
Platform:Steam-PC
Summarize your bug Deluxe and Pre-order cosmetics are missing from the game every time I boot up the game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? The cosmetics were there when I first booted up the game, but once I closed the game and re-opened it, they were gone.
What happens when the bug occurs? All the deluxe and pre-order cosmetics that I payed good money for are missing from the customisation menu
What do you expect to see? I expect to be able to have access to the deluxe and pre-order cosmetics that I payed good money for.

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This is still an issue even after the most recent patch. I tried unticking an re-ticking the addons on Steam, verifying the game files and restarting my PC. Nothing works. This is annoying me more than the performance issues since I payed for these additional cosmetics.