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sarikoyolo's avatar
sarikoyolo
2 years ago
Solved

Star Wars Jedi survivor keeps freezing on first mission

I have played my Star Wars jedi survivor only 30 mins 

I bought it new and whenever I I am on first mission after 10 minutes the game crashes always on the same point.I have tried to restart the ps5 the game and nothing has changed 

its very frustrating need some help please I payed 60 euro for nothing so far

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @sarikoyolo 

    To confirm where you able to rebuild your PS5's database as well?

    If so, does this continue happening on a new save? 

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @sarikoyolo 

    Do you get any error codes, or does the game simply lock up?

    Also if you have not can we try the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Entering Safe Mode and Rebuild your PS database
  • sarikoyolo's avatar
    sarikoyolo
    2 years ago

    the game just completely freezes no codes are shown or something

    its just instant freeze without being able to use at all the controller

    and I have already made all updates restarts and standard procedures but no results ☹️

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @sarikoyolo 

    To confirm where you able to rebuild your PS5's database as well?

    If so, does this continue happening on a new save? 

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