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5 Replies
- EA_Barry3 years ago
Community Manager
Try the relevant action below depending on your platform:
PlayStation: Boot in Safe Mode, Option 5 Rebuild Database: https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/
Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
EA app: Click Manage button and then Repair
Additional PC steps:
- Download and install all available Windows Updates
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks.
This didn’t work, all it did was break my computer and now I can’t even log into it.
Edit: When I tried to clean boot my pc, after following the steps provided in one of the links it removed my pin entry into my pc, so now I’m currently factory resetting my pc
@Traunt2 For future reference, it sounds like you booted into safe mode, in which case you wouldn't be able to login with your PIN. (Safe mode is completely different than a clean boot.) However, your password would still work. And you'd need a password to set up the Windows account at all. Since you use a PIN to login, I'm guessing the password is the same one as is tied to your Microsoft account.
I appreciate you trying to help, but my pc doesn’t have a password on it, the only way to login is a pin. I got the game problem solved after factory resetting it tho
@Traunt2 You can't set up a Microsoft account without a password, and you can't login to a Windows account with a PIN unless that account is tied to a Microsoft account. At least, that's the case for admin accounts; I haven't looked into child accounts or the like. Point is, if you're ever stuck without the ability to use your PIN, try the password linked to your Microsoft account instead.
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