Forum Discussion

2 years ago

Steam Input and Overlay Not working in Jedi Survivor

Product: STAR WARS Jedi: Survivor Platform:Steam-PC Summarize your bug Steam Overlay Not working in Jedi Survivor. The Steam Overlay is working in other EA Play linked games, and other non-EA games...

EA_Illium

EA Staff (Retired)

2 years ago

[Asking for information]

Hey Everyone,

If you are running into an issue with Steam Overlay or Controller input when playing Star Wars Jedi Survivor via Steam try the following first.

Repair/Verify your game based on which client you are launching from

Steam - Verify in your library

EA App's Cache (Top Left Menu > Help > App Recovery)
Check for other applications that may be limiting EA App or Game performance
Close other running applications on your device
Run the System File Checker tool then Check for Windows and GPU updates
Restart your device in Clean Boot mode, then just try running the client and game

If the issue continues let us know the following...

EA ID (PSN ID/Gamertag):
Which client do you play from?:
Are you getting an error message?
How long are you playing until this happens?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag file and an EA app Error ID Number

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

RealSteelDiver

2 years ago

Is there any update on this being fixed?

EA_Illium
EA Staff (Retired)
2 years ago
Hey Everyone

If you have not already please let us know the following:

Platform (or client):

EA ID (PSN ID/Gamertag):

Are you getting an error message?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag file and an EA app Error ID Number

Thanks!
cj_art
2 years ago
From the little feedback provided by the "Community Manager", one can only assume that it is actually some A.I. bot, and none of this is reaching any actual human being.
- 221e23327c1ba1b
  2 years ago
  @cj_art wrote:
  From the little feedback provided by the "Community Manager", one can only assume that it is actually some A.I. bot, and none of this is reaching any actual human being.
  @EA_Illium are you a robot or a human?
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hey Everyone,
  
  To confirm we may ask for additional information to better understand a potential issue and to assist our team with further investigating reports.
  
  I last requested information from this thread as I can see a few other people have mentioned running into this issue, and gathering to requested information I helpful in further looking into this.
  
  Thanks!
  
  Hey @221e23327c1ba1b9
  
  🤖
  - Citizen_Cook
    2 years ago
    Why not simply load up the game on Steam for yourself and gather all the information you need directly?