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Voy1e's avatar
3 years ago

Unending crash to desktop during boss fight

Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug non-stop crashing to desktop while playing as cere vs vader. I've done this fight about 20 times now, it will always CTD before I can finish it. Game has been a non-stop crash fest since it launched but restarting my pc usually clears it up for a bit, but not here.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? playtest this game on windows 11? It crashes pretty predictably when interacting with objects that trigger events or cutscenes.
What happens when the bug occurs? Error on crash reporter: LoginId:06359d6ea742f1717017f28d8bbe694e LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG</void**>
What do you expect to see? the end of the story, eventually

PC on windows 11, pretty fresh install

CPU: i9 10900k

GPU: rtx 4090

Game has been a non-stop crash fest ever since it launched but I could usually brute force my way through / reloads/ restarts. It seems to be crashing 100% of the time during this fight and I'm seriously regretting playing this title at launch as its completely taken me out of the most dramatic part of the otherwise great story.

All my drivers are up to date. OS is up to date. Game has been repaired through the EA app 4 times and reinstalled twice. I've disabled all other software from starting with windows. I'm pretty confident this issue isn't on my end. 

Error on crash reporter:
LoginId:06359d6ea742f1717017f28d8bbe694e

LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

26 Replies

  • Product: STAR WARS Jedi: Survivor
    Platform:Steam-PC
    Summarize your bug During the Vader fight after I die two or three times the game freezes immediately during the respawn loading screen every time and it hard locks my pc, i can't alt+f4, I have to reboot my pc. When I get about 2/3 of the way through the fight there is a cut scene it frooze as well. I cannot get past the Vader fight without the game freezing either way.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Play the Vader fight see if game crashes during death reload or after cutscene when Vader has 1/3 health left.
    What happens when the bug occurs? Game Crashes
    What do you expect to see? Game not crashing every time during this fight so I can continue game play.

    UPDATE: Found a fix: every time I reloaded after Vader killed me, I also rested my character in order to do another respawn of Vader and was able to complete the fight.

  • Product: STAR WARS Jedi: Survivor
    Platform:PC
    Summarize your bug Each time I fight against Vader on Jedha (Cere), the game crashes (during the fight, while moovie). I can't finish it (it crashed even during the end moovie after the fight). Many different reason but only one consequence : I can't defeat Vader !
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? I don't know
    What happens when the bug occurs? game closes, report toolbox opens
    What do you expect to see? the end of the fight and maybe the end of the game one day !

    Thx to find a way to fix it

  • titange_18972's avatar
    titange_18972
    3 years ago
    Re installed CGU driver as new install
    Deactivated ray tracing

    I finally defeated Vader without crash !
  • After the latest patch, the game will crash on a boss fight on Jedha. The boss is an integral part of the game, and cannot be skipped.

    Verified integrity of files, did sfc /scannow as admin, updated GPU, Windows 11 pro has latest updates. Not sure what else I can do besides disabling ray tracing.

    Running on PC with a 4090, i9 13900k, 64gb RAM at 6200 MHz.

    LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

  • My game continually crashes during the Darth Vader fight with Cere. I have changed all the settings, repaired the installation, etc. and the game will not finish the fight. Ever. It's become unplayable. I have a * ton of hours into this game and it is beyond disappointing that I will not be able to finish the game. 

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