Forum Discussion

2 years ago

Why can't I install Jedi Survivor without getting an error message?

Whenever I try to download Jedi Survivor it gives me the download screen where you change the installation path, i have to change the path to my D drive so i have enough space. I change the path, I c...

bharat105

2 years ago

I am also facing this same issue. The process downloads the full 130 GB and then is stuck at the Wrapping up stage, where I think it is installing or unpacking the files. Keeps doing Preparing goes immediately to 67% and then preparing again. This repeats multiple time and then the "Something Went wrong error" message. I do not think there is any known fix for this and I read somewhere else this is happening only with Jedi Survivor. Someone downloaded Jedi Fallen Order and it downloaded and worked fine. No choice but to wait for a fix.

EA/Respawn - Can you guys please look into this? This is a breaking issue where we're unable to install or launch the game itself.

EA_Illium
EA Staff (Retired)
2 years ago
Hi Everyone,

Thanks for letting us know about install issues with Jedi Survivor. Can we try the following steps?

EA App's Cache (Top Left Menu > Help > App Recovery)

Run the System File Checker tool then Check for Windows and GPU updates

Check for other applications that may be limiting EA App or Game performance

Connection and Advance Connection Guides

Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

If this continues please let us know the following:

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

We'll be forwarding it to the teams here to aide them and when we find out more information we'll update this post.

Cheers!
- Sparty7711
  2 years ago
  @EA_Illium What is this... can the player just download the game without higher education in IT?
- danny-weis
  2 years ago
  @EA_Illium To confirm, this is an issue even when the game has been installed and played before. Then I log on one day, the game says the files need repairing and I can't play it. The repair does not complete and gets stuck at 67% and says "something went haywire".
  clearing the cache does not work. At best, I am then able to uninstall and reinstall the game and after 2-4 tries it lets me install the game and play it. Then once I turn off my PC and back on again it is back to needing repair and not working.
  it's not a DNS, LAN issue.
  other applications are not limiting it.
  all drivers, windows and GPU updates are installed.
  This is a PC issue. I'm in the UK, has been happening at least for 1 week
  - rote-arme
    1 year ago
    Same on my system