1 month response time on ingame ticket
So what is the actual response time on ingame tickets nowadays? I submitted a ticket with number 22081074 on 8th of december. I lost a bunch of items and some credits. Up until today, I still haven't...
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Unfortunately there is no specific time frame. It's really been just as soon as they can. Depending upon the issue average time is 2 - 4 weeks but I've seen responses sooner and later for some people.
You can try to call them and request an expedite or escalation. It may help get a response to it sooner but since you've waited this long anything helps at this point.
For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™
[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]
More information using Skype can be found here:
Hi, I appreciate the answer, but calling them really isn't a solution, especially since they state that they cannot help with ingame issues. I just really don't understand the problem, every other MMO out there manages to at least get a response to a ticket out within a week, and SWTOR support is only for subscribers, which should actually cut down on the amount of tickets they have to handle.
As a matter of fact, as a customer who spends money on the game every month, I do not feel appreciated at all. To me, it feels like they either have way too few people to handle support, or the people who are handling it are simply incompetent. I am sorry if this comes off as insulting, but in all the years of playing SWTOR, I have never once recieved a useful answer from support. But at least, until now I would get some sort of answer within a week or so.
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