Good day,
I purchased a 30-day Subscription via steam roughly 30-45 minutes ago but my account is still in Preferred status. I have already restarted the game, steam, and even my computer.
I have provided screenshots as instructed.
Hope someone can help me with this matter. ☹️
Display name is yohansowlo
The screenshots you attached here ( i have removed them) will get rejected if they are the ones you emailed in per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
2 were not per the guide and steam id that was, was too cropped to be valid
Thank you so much for the response!
I have just emailed [edit: email address removed] via my account email and the files attached in this current reply are the attachments I sent.
Will these do?
Thank again!
*Would also like to note that my account is still in preferred status.
yes they are fine
checking the swtor account for issues with swtor support and they have your email, response will be in a few hours
Before swtor can add any gametime, and to fix the account for future purchases
use this link (insert the swtor email address into that link) to reset the password then login on the EA account copaseticschlong
Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com
gametime is the 30 days you have paid for via steam
Hi,
I have the same problem I already mailed the 2 screenshots (uncropped) and also reset my old EA account's password (the message with "issue with ea account" is gone). How long will it take for support to add my subscription?
usually around 24 - 48 hrs
