Missing Cartel Market Items/Support Advisor Useless

I am missing the Infamous Bounty Hunters Armor and the Mythosaur Hunters Armor from my collections, despite having them in my appearances and equipped. I even checked my Cartel ledger and can see the purchase from 2025. I've tried using the EA support however the only time I could reach an advisor the guy closed the ticket as fixed after saying he'd move it up to someone. Now I can't even contact an advisor it's just greyed out.