Forum Discussion

2 years ago

Solved

An error occurred while processing your request

Hi.

So I am trying to resubscribe, but I am told there is a Purchase Error, with a code of NU1010. I have tried using my paypal and direct card details, neither of which seems to work. I request assistance in this matter please.

LindseyFaelan
2 years ago
Perhaps, but I think I figured it out. I checked my steam account, and realised the last time I played was on steam. Returning last night I had downloaded the original client, not the steam one. From experience I recall that original and steam versions of games tend to conflict when it comes to purchases.
tldr when I finish work I am going to uninstall and then install the steam version instead.
thanks for the initial reply.

3 Replies

proxos666
Hero+
2 years ago
@LindseyFaelan

~~swtor account displayname ? need this to check the account for issues~~

Support has found an account, no account issue on their side, it seems to be a funding issue, best to try another payment method

Swtor do not like debit cards so if that was used on paypal that maybe the cause of the issue
LindseyFaelan
2 years ago
Perhaps, but I think I figured it out. I checked my steam account, and realised the last time I played was on steam. Returning last night I had downloaded the original client, not the steam one. From experience I recall that original and steam versions of games tend to conflict when it comes to purchases.
tldr when I finish work I am going to uninstall and then install the steam version instead.
thanks for the initial reply.
proxos666
Hero+
2 years ago
@LindseyFaelan

there is no conflict purchasing via website and steam at the same time, although these are 2 different merchants , so if you have issues with one the other may work ok