Forum Discussion
There is not anything anyone on an open forum can help to assist with what has occurred.
I gather you have engaged with swtoraccountdisputes@bioware.com already as they are the only ones that can investigate from a swtor perspective.
If your EA/origin account has been banned this can also be a reason for the swtor account to be banned as they are all linked.
I am not sure if you are from a country that has embargoes IAW http://www.swtor.com/legalnotices/termsofservice para12 export control laws like IRAN or China as examples
So if you are in china at present that could be the stem of the issue....
- ApprovedAnonymous8 years agoYou've never heard of "Multiple Payment Issues" being a ToS violation before then?
I'm not a Chinese resident and don't play from there. I'm purely on a business trip at the moment, making a phone call a little frustrating.- proxos6668 years agoHero+
Payments made for swtor need to be based on the country of origin, given china is banned , you shouldnt even of been able to play without a VPN , and if your card was based in a different country other then china it would of been refused based on you being located in china.
If you attempted to get around the geo blocks via different methods this may be what they are calling multiple payment issues.
Calling CS may not be assistance to you to the best of my knowledge as per this link
Since the studio or Terms of Service are the only teams handling these actions, customer service is unable to override them or help with appeals.
- ApprovedAnonymous8 years agoLet me clear up some confusion: I'm on a business trip in China temporarily for a few days, my trip started after the ban. I do not play the game from here. I'm an Australian citizen using an Australian Credit Card, this was specified in my sign up. Additionally I have Origin Access, paid for with the same card, with the same details. That payment was accepted by EA and hasn't been disputed.
The link you provided is a little scary. Are you saying that the only valid method of contacting SWTOR about a ToS violation is via that single email address?
That seems ... incredibly insensitive?
The only explanation for my ban has been the three words "Multiple Payment Methods".