You can call CS on the phone however it isn't usually something they can deal with, so they may direct it back to the TOS team anyways, and where it comes to account disputes that email address is the funnel.
If they determined you are physically located in china at the time they reviewed this as they can determine IP locations on account access, it likely would not of helped.
I can only suggest emailing back and politely request further clarification on what has occurred.
They do not place a ban on an account for no justification
Hope you get clarification on what occurred
the only thing i will will mention is EA tend to not like chargebacks , there is the possibility that initiating a chargeback will flow to the EA / Origin account being banned.
So if possible I would leave that as a very last resort
So I replied to the "Multiple Payment Methods" email (as per the recommendation of Customer Service) asking for more information on what "Multiple Payment Methods" means. FYI Customer Services had no idea either.
The second reply from the disputes email address was this:
We have received your most recent correspondence expressing concerns about the closure of your account.
Whilst we appreciate the information that you have provided, following an in-depth investigation into your account and the complaint that you have made, unfortunately we must again advise that your account was sanctioned correctly in full compliance with our policies and procedures.
Your account was correctly identified as violating ourpayment policy.
For further information on our policies and procedures please follow the link below:
http://www.swtor.com/legalnotices/rulesofconduct
Due to the above we will not be removing the ban that has been applied to your account.
As we have now completed two extensive investigations into your complaint we consider this matter closed and this as our final correspondence on this subject.
As you can see, they have essentially banned my account and closed the door on the matter. Customer Services have no idea what's going on and the only email address I've been told I can contact has provided me with two incredibly vague explanations for why my account was banned.
I have checked with my bank. There was no charge back on the card and there is no strange activity.
Lovely behavior from a company. I like that last line: "we consider this matter closed and this as our final correspondence on this subject". How corporate dystopia of them.
I'm curious if anyone thinks this is fair treatment or not?
