Forum Discussion

6 months ago

Solved

Cannot log in due to account being suspended

Just to try and get a non-bot answer: no, I have not, to my knowledge, violated any ToS. No, my account has not been hacked (I have been playing just fine yesterday). I have not received any notices of suspension with the reason why.

Also, no, I cannot call the help line, as I am not in any of the countries that have them.

Please explain why I have lost access to the game I pay subscription fees for, ASAP.

proxos666
6 months ago
you need to wait for a reply from the studio regarding the locked swtor accounts, nothing further is required at present.

If you have received an email from the TOS team then that is a different issue, if you have not received an email, the account is still being investigated

15 Replies

Ds1Lx7Km5
6 months ago
Same since yesterday. Mailed the support team and all that, got no answer yet though...
abca1ifcfOdaOe
Seasoned Newcomer
6 months ago
Same issue. They don't replied in email, tho.
m0yac2jhg4tf
6 months ago
I got same issue in this last 24 hours, i sent an e-mail to CS and just now decided to try again to login on website. IT WORKED! Ban were revoked and i can play again as it was before!

No replies in my mailbox apart from that my ticket was created and started investigation.
SeKom22
6 months ago
The account is unblocked. There were still no notifications in the mail. Well, thanks for that.
nootsie69
Seasoned Newcomer
6 months ago
My account was unsuspended some time on Friday (I was able to login and play,) but didn't get an email telling me it was until today/last night. Of course they didn't say why it was suspended in the first place except for a general explanation "Due to a global issue." WTF does that mean? LOL