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Anonymous's avatar
Anonymous
7 years ago
Solved

Cannot reset password

I am starting to replay TOR and reinstall onto my new computer but I forgot my password I tried to set it but it keeps saying error has occurred need some help to sort this out please many thanks
  • Anonymous's avatar
    Anonymous
    7 years ago

    @EA_Kat 

    I follow the guidelines required for the password requirement

    but it always comes as "An error occurred" for every new password I tried

    spent probably 2 possible three hours trying this, 

    went through the FAQ page, community support page, reading everything I could find

    I ended up decided to ring technical support at 0230 am (Adelaide, Australia - talk about late night runs)

    to have my password reset and everything

    Thanks for everyone's input, it was a headache and a half

RoverKelevra's avatar
RoverKelevra
7 years ago

I'm having the same problem. Trying to reset the password just results in the "An error has occurred" message every time.

Belgorad's avatar
Belgorad
Hero (Retired)
7 years ago

@RoverKelevra

Sounds like their system may be down.  If you use the Forgot Display Name do you get the same error?

@EA_Kat or @EA_Kipling are you aware of any issues?

  • EA_Kat's avatar
    EA_Kat
    Icon for EA Staff rankEA Staff
    7 years ago

    I can not see any reports about system issues. 

    Please give it another try @Datangia and @RoverKelevra. 

    Also make sure the Password is at least 6 characters long, has one capital case and a number in it. 

    If there are still issues, please contact our agents via phone so they can look into it further. 

    ~Kat

    • Anonymous's avatar
      Anonymous
      7 years ago

      @EA_Kat 

      I follow the guidelines required for the password requirement

      but it always comes as "An error occurred" for every new password I tried

      spent probably 2 possible three hours trying this, 

      went through the FAQ page, community support page, reading everything I could find

      I ended up decided to ring technical support at 0230 am (Adelaide, Australia - talk about late night runs)

      to have my password reset and everything

      Thanks for everyone's input, it was a headache and a half

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