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Anonymous's avatar
Anonymous
8 years ago

Can't login in my account, security key code problems

Hi, i can't login in my account because i've lost my cellphone and i lost my access to the security key code. What can i do to recover my account?

1 Reply

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    8 years ago

    @VillacrezBr

    You will need to remove the security ke from your account in order to gain access.  Follow the steps in this guide here under the section:

    WHAT DO I DO IF I LOST MY SECURITY KEY OR CAN'T ACCESS IT?

    Ensure you are doing these steps on swtor.com and not from the launcher.  The guide will also walk you through on how to add a new security key.

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