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Anonymous's avatar
Anonymous
10 years ago
Solved

Can't login to SWTor.com or the SWTOR launcher

I was on SWTOR game early today' but now at 5:06 EST I can't login to the launcher the website. The launcher say login services are not available and the website says login failed but i'm typing my a...
  • proxos666's avatar
    proxos666
    10 years ago

    UPDATE - Fixed those with physical key fobs should now be able to login

    @StarblastBlade

    There is an issue logging in with an old security key at present , (one linked prior to Jun 2015)

    Removing the key and re-attaching with the new key is one workaround at present.

    The old physical key fobs also have this issue

    There is this info guide as well (Link) to help remove the key

    If the username and password is ok , leave the key part blank then on the next screen click on the lost key link

proxos666's avatar
proxos666
Hero+
10 years ago

UPDATE - Fixed those with physical key fobs should now be able to login

@StarblastBlade

There is an issue logging in with an old security key at present , (one linked prior to Jun 2015)

Removing the key and re-attaching with the new key is one workaround at present.

The old physical key fobs also have this issue

There is this info guide as well (Link) to help remove the key

If the username and password is ok , leave the key part blank then on the next screen click on the lost key link

  • Shelkad's avatar
    Shelkad
    10 years ago

    Thanks for that, solved my issue and now everything is fine !

  • scottyboysn's avatar
    scottyboysn
    10 years ago

    I tried this but I never receive an email (gmail account)

  • Anonymous's avatar
    Anonymous
    10 years ago

    I've tried following these directions, but I cannot log in at all. The launcher tells me that "The login service is currently unavailable." and the website simply tells me "Login failed." I cannot remove my security key as the directions indicate either (a security key that i got in the collector's edition and have used since day 1) as the box that I'm supposed to click to say that I am missing my key is simply not there. What's more, I do not have reliable cell signal at home. So now I am stuck here, with a friend waiting for me to log on, no way to log on, no way to enact this fix that I have been shown, no way to call and ask for help directly, no way to log in and post to a forum properly, and no email with which to get into contact with the company to fix an issue that should not be present. Given all of that, does anyone know of any way that I could still fix this? I've been working on it for the past 3 hours to no avail.

    • proxos666's avatar
      proxos666
      Hero+
      10 years ago

      @shigar

      maybe try a different browser, people are removing the physical key fobs ok

      providing the username and password is ok and the key part is left blank you should get the screen shown in this thread to click on the "lost your security key" url

    • brewhe1699's avatar
      brewhe1699
      10 years ago

      I have the same problem as Shigar. How can I fix it?

      @shigar wrote:

      I've tried following these directions, but I cannot log in at all. The launcher tells me that "The login service is currently unavailable." and the website simply tells me "Login failed." I cannot remove my security key as the directions indicate either (a security key that i got in the collector's edition and have used since day 1) as the box that I'm supposed to click to say that I am missing my key is simply not there. What's more, I do not have reliable cell signal at home. So now I am stuck here, with a friend waiting for me to log on, no way to log on, no way to enact this fix that I have been shown, no way to call and ask for help directly, no way to log in and post to a forum properly, and no email with which to get into contact with the company to fix an issue that should not be present. Given all of that, does anyone know of any way that I could still fix this? I've been working on it for the past 3 hours to no avail.

  • Anonymous's avatar
    Anonymous
    10 years ago

    When I attempt to log in, that button that allows me to detach the authenticator is not there.

    I'm using firefox. do I seriously have to use internet explorer to get this to work? That is such BS

    Okay I tried logging in on another computer using edge. Exact same situation. There is no button to strip the authenticator.

     
    • Adric_the_Red's avatar
      Adric_the_Red
      10 years ago

      Just now managed to log in to the game using my physical security key, after it not working most of the day. Hopefully whatever was broken got fixed, and will stay fixed.

      • proxos666's avatar
        proxos666
        Hero+
        10 years ago

        @Adric_the_Red

        Yes , seeing multiple reports of people with physical key fobs now able to login ok

  • Anonymous's avatar
    Anonymous
    10 years ago

    Even when I try to remove it, it still keeps on saying invalidated. I'm pretty sure that I've redid my security key because I got a new phone and haven't been playing in a while. I got back in a month ago. When I don't even put my security key in, what happends is that it keeps on saying invalidated.

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