Forum Discussion

Xibalras's avatar
3 years ago

Cant redeem codes

I can't redeem code, subscribe. I save the same messege over and over again. That there is a problem with my EA account. Tried to reset password and nothing. The worst part is that i have a code for star wars from origin but i can't redeem it due to some "problem with my account'. Please help. 

Name: Xibalras just like on here.

7 Replies

  • @Xibalras 

    To fix the account You need to reset the password on the linked EA account that account has the persona najlepszy358 (not Xibalras your posting on now) that EA account uses a op.pl email address (different email to what is used on the swtor account)

    use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

  • Xibalras's avatar
    Xibalras
    3 years ago

    And how do i change the account that is linked to my star wars account?

  • Xibalras's avatar
    Xibalras
    3 years ago

    So what if you get you ea account deleted or deakctiveted? you just cant buy or subscribe? That seems like a pointless solution. If i wont be able to resolve the problem if i would like to play my characters with a subscribtion i need to move my characters to new account with new ea account?

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @Xibalras 

    If the linked ea account is deleted, swtor will usually lock the associated swtor account as it is then permanently broken for purchasing

    See https://help.ea.com/en-us/help/account/close-ea-account

    Deleting your EA Account will permanently break your Pogo or SW:TOR account. We cannot restore Pogo or SW:TOR accounts when this happens, so we recommend you keep your account active or temporarily deactivate it.

  • Xibalras's avatar
    Xibalras
    3 years ago

    and if i changed e mail on the linked account i need to change it back to make everything work again?

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @Xibalras 

    You can have different emails and passwords on the linked ea account and swtor account , they do not need to be the same

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