Forum Discussion

jowyavilon's avatar
1 year ago
Solved

Can't Reset Password

Been gone a very long time, and trying to get back into my account. I know my display name, I have access to my security key, but I don't remember my password. When I go to try and reset said password though, I get the message "Account security key, display name, or recovery code is invalid/expired." on the password reset page. As mentioned above, I know the display name is right, and the security key also isn't an issue, and unless I'm missing something, I'm clicking an email link, so no recovery code to become that could be invalid or become expired. Anyone got any advice on whats trigger said message and what I can do about it?

  • @jowyavilon 

    Thanks for coming to us, sorry to hear you're having issues getting in to your account.

    If the account has been inactive for some time it may have been deactivated. 

    What you'll need to do is get in touch with SWTOR support directly by following the steps here and they should be able to help you out.

    Please let us know how it goes.

1 Reply

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @jowyavilon 

    Thanks for coming to us, sorry to hear you're having issues getting in to your account.

    If the account has been inactive for some time it may have been deactivated. 

    What you'll need to do is get in touch with SWTOR support directly by following the steps here and they should be able to help you out.

    Please let us know how it goes.

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