Can't Subscribe to SWTOR
Hello, I have a problem with subscribing. How to solve this error message? There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact cust...
Forum Discussion
@proxos666 I figured that email would be the issue, unfortunately it's inaccessible at this point so it would make resetting the password difficult, regardless I appreciate you clarifying the issue for me.
If you call swtor support when the lines are open , they can update the email used on that account for you
hi i can't subscribe on both the main site and on steam. i bought subscription on steam but it didn't credit in game and when i try on the main site it tells me it can't make transactions to my card.
my swtor username is iv-j and my ea username is flusherbike293.
i changed my ea password and it fixed the issue
Support can see your subscribed now , however they couldnt see an email for the steam purchase
if you send an email using the swtor email , let me know and i can check it arrives ok
Hi, I can't subscribe to SWTOR or buy cartel coins. I think it may have something to do with inactivity. I hadn't played for a while and when I did jump online, I went to the cartel market and bought a bunch of cartel coins, and next thing I knew I could no longer subscribe or buy anything. It's been I think a week or more now, and I'm still having this issue.
Display name is kerignaash
Alright. Thanks.
you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...hello i have same problem , can u try to help me ?
Swtor use : lucinkaaaaa
you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...- @proxos666 Ty u 🙂I called on both English and German numbers and the lines are unavailable
german line is up and working , english line opens in about 3 hrs time though
I have the same problem.
I returned to SWTOR after an absence of about 6 years. Last May EA gave me issues with my Steam purchase of Dragon Age Inquisition (couldn't play that either), but I downloaded Swtor again from the swtor website, no Steam there. This is quite frustrating; making it so hard for ppl to pay EA money!;-) I am not allowed to send a ticket, not allowed to buy coins, not allowed to subscribe & the phone-number doesn't work either. I am not allowed to contact EA/Swtor unless I am a subscriber which I am unable to become!
Anyway, frustration-time is over;-)
My swtor user name is: Luthai.
Hope you can fix it.
you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
Hours the phones are available are listed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
Ty for your response! Problem is that I tried two times during office hours and both times the phone-line/connection died with the message: can't reach: is out of area.(Yes I was calling from home and yes I have called out of country before without an issue.)
Seeing that loads of ppl have mobile phones and calling to other countries isn't cheap it would have been nice if there would be an email account or a chat to use for contact as well. Alternative you know, most companies have them.;-)
I do love Swtor, as I did from the moment is released, but this is really poor customer service. Thinking of giving up and just staying preferred. EA obviously doesn't want my money...
there is an email : support@swtor.com , however if you email there only response will be to call them when the lines are open due to the issue on the account
Thanks man. I'll try to go through the EA general account first. Perhaps there is an option there.
Enjoy the game!
Hey Team,
I can't purchase a subscription or cartel coins via the swtor website.
SWTOR Username: DerMeldos
Please check.
Thank You!
you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
Hours the phones are available are listed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
I've had the same problem. It took me over an hour with customer service to figure it out. You need to have an EA account with the same email address as your swtor account. Since mine was over 11 years old they didn't synch. Apparently this was an 'addition' about 2 years ago (matching email). So check if your EA account and swtor account match. That might help immediately.
@95d57e00378ebe552b78d55b96515b2e
Linked accounts can have different emails and passwords per https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-account-linked
I've been having the same issue with my Katristan account since I'm unable to log into my LordZanesa account due to not remembering the information tied to the account. Unable to subscribe due to EA Account error.
LordZanesa is linked to my Steam and I dont have it installed VIA Steam atm.Support can see you are good now with the Katristan account so that is good to hear
as to LordZanesa account i can say there is no steam account linked
Same issue:
Swtor name: BewareofCrisps
Featured Places
