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There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-repu...
Forum Discussion
@proxos666 Im send to email SWTOR Support, but one moment
how long will it take to wait for a response from support and there is nothing if one mail from origin and steam and the other from SWTOR account?
You need to reset the password on the linked EA account that account has the persona gregor977 (not Gregor977TM your posting on now) that EA account uses a Mail email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Support cannot see an email from the email address on the swtor account , try resending firstup , however it will be tomorrow before i can check if it arrived (1am here)
call swtor support if an option you can ask to upload the screenshots to a ticket whilst on the phone https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Here I send the reset to the mail, I confirm the captcha, but what happens is knocking out the html code on the sitetry a different web browser
- @proxos666 A request was sent, but the letter does not arrive, I noticed a suspicious activity on the mailbox, the security code was constantly coming.
Is it possible to change the mail of the SWTOR account to a more valid one? yes call swtor support the lines should be open at present , they can update the email on both the swtor and linked ea accounts
- @proxos666 Send to SWTOR Support email?
- @proxos666 If you mean call on phone im live in Belarus and i don't know how to call?
just googled how to call from belarus
801 44 208 1969 890 should get you to the UK line
edit : hope that helps me is off to sleep now
- @proxos666 i can't call
try opening a ticket at help.ea.com to get the ea account gregor977 (not Gregor977TM your posting on now) updated to an email you can reset the password on , select origin as the game,
once you get that sorted via help.ea.com let me know
- @proxos666 I got access to my account, but the problem is now when I try to log in, it asks for the code sent to the mail, but the code does not come from the word at all
- @proxos666 i mean of account gregor977, maybe re-link swtor gregoret from gregor977 to Gregor977TM
log into that account and create a ticket at help.ea.com (origin account) to change the email to one that can receive the email
edit - you cant alter account linkage it is permanent
- @proxos666 I left a mail on the gregor977 account on the one on which it was registered, this is the point, but now I do not receive the authorization code, can you have a problem with the services? The same thing on the SWTOR website I want to change the mail and what I write, the letter has been sent but there is nothing
i not recive the code autorization on mail
How se can I prove that this is my account Since yesterday, there are some problems, you cannot help, of course I have restored access to my account, but now another problem is why no messages with an authorization code come to the mailbox? How do you think I will log in with gregor977 if it requires a code via mail and it does not come at all, that's how?- @proxos666 so how i can logon, maybe you can help relink my SWTOR account to thath account?
i cannot assist with account issues
ea account issues are through help.ea.com and swtor account issues are through swtor by calling , swtor can also assist updating the linked ea email.
ea support cannot help with swtor though
- @proxos666 So why doesn't SWTOR support have an online chat? You understand that I will spend a huge cloud of money to communicate with the support service and at the same time have poor knowledge of English. And what is this problem? To contact the support of the game, subscribe, I subscribed, where is it? HOW TO CONTACT YOU IF HERE PAY HERE?
I have already sent letters with proofs from two mailboxes and SWTOR is registered at [edit: email address removed], but as a result, on the SWTOR website, I cannot reconnect the address, because the letter does not come to the mail, can you find out what the problem is?
Or give a moment to contact support, another contact with support, or I can go directly into the game to prove that I am the owner. I do not work for swtor or EA support just to be clear.
now there are 2 issues
1. you purchased a subscription on steam , steam is a 3rd party vendor so swtor need proof of purchase of the subscription, which they allow by email to support@swtor.com
now even if swtor support had this proof of purchase they still could not add game time to that swtor account until that linked EA account is sorted.
2. EA account gregor977 is disabled for all purchasing on any linked ea accounts including swtor.
my thoughts are
1. open a ticket at help.ea.com for the origin account gregor977 that uses a mail email , and seek to change the email on that EA account to one that can receive reset password emails
once that is fixed we can look at 2.
2 is to ensure swtor support have proof of the steam purchase to enable them to add the gametime.
- @proxos666 okay i have acces and im on account and i send mail to support
- @proxos666 Everything was restored to normal access and changed to SWTOR to gmail to a backup address
i will check if the ea account is ok now and look at how to resolve the steam purchase
should have a response back in a few hours
- @proxos666 okay, maybe relink to mail of this account?
- @Gregor977TM okey i wait
EA account is ok now , they have your email , and gametime is getting added to the account
Hi can you help me too, I have exactly the same problem. There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support. SWTOR username=DmitriyTolmach
