There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
can any one help?
I am also having the issue of not being able to subscribe
username: Zelanor
Your account has been sent to studio for fixing ( there is no timeframe ) they should email when it is fixed
to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
Oh yeah thanks!
I found out my SWTOR account was linked to a different Origin account than I regular use. Resetting the password on the linked Origin account fixed the issue 👍
What can we do if we CANNOT log into that old EA account? I have tried and tried to reset EA password but it keeps sending password recovery info to an old email that I cannot access anymore. I need to get this resovled so I can continue to subscribe to SWTOR without having to contact support each month to apply steam purchase to the game.
Give swtor support a call when the lines open , they can update the email on that account for you
@proxos666 I also have the same issue as of right now. I just recently came back to the game after a long break. The message reads this: "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." I already tried to do everything that I could (i.e. changed my EA account password with the same email as my SWTOR account and also did it in incognito). Is there anything I should do and try to resolve this issue? My display name is Sabertoothkitty
Thank you so much.
Your account has been sent to studio for fixing, they should email when it is fixed
to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
