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cant subscribe
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solved
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I also have this issue, username Tostman_
You need to reset the password on the linked EA account that account has the persona tostman3 (not yapmgic7) that EA account uses the same email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
the 3 purchases previously made have been placed in the refund queue and will refund when they close in the system
once the above password is reset the account is ok to repurchase, and will work as intended.
- @proxos666 Finally got it working after going through so many processess. The incognito mode was the final trick to get this working for me after the ea account reset.
Dear,
Same thing happened to me.
Bought subscription from steam, followed your guide here to submit screenshots.
Got an automated mail back from swtor-support to reset EA - account password. link would be included in the email, but it wasn't.
I replied that the link wasn't included recieved the same mail again from swtor-support.
i resetted my EA-account password directly here on the website. but nothing changed.
Can you please look into this.
Swtor-account is WarfieldT
Thanks in advance
You need to reset the password on the linked EA account that account has a generated persona (not Colwef your posting on) that EA account uses the same hotmail.be email as on your swtor account
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
I also can't subscribe or buy cartel coins and I get this error:
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
swtor username ?
also have the same issue, username cocanutz
You need to reset the password on the linked EA account that account has the persona donkey922 (not velomanz your posting on now) that EA account uses a gmail email (different from the one on swtor)
use the following link to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
