Solved
cant subscribe
...
solved
Forum Discussion
Support can see your account is active , and that you activated a game time code on the 12th March
can you see if you use incognito mode on chrome or if you delete the web browser cache and cookies if the issue persists ?
Swtor Support are raising this with the studio for further investigation , seems they get the same issue with your account
It took over a week to finally be allowed to find a subscribe; I was not allowed to enter a code during the week, I kept trying both options till one was accepted. I am not using incognito modes, cache is cleared...even tried another browser.
I would prefer to go through the website, rather than buy a card on Amazon and hope the site will finally give me a chance to use the code.
I am a Beta player who bought the Collection Edition...so I find this problem really odd.
I will do what I can on my end, but I would like to see this come to a positive conclusion.
Thanks for the help so far!
can you try using incognito mode on chrome , it should resolve what your seeing for now
Hi, I am having trouble with my account not being able to enter codes or subscribe or anything. The acc is masterriddler and I believe it is because somebody had hacked my acc without my knowledge while I wasn't playing one time. I came back and support had helped me then.
The linked EA account is banned , it has the persona masterriddler22 and uses a yahoo email
you are best to raise a ticket at help.ea.com , try using https://help.ea.com/au/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=banned-or-suspended-account
once that is sorted , swtor purchasing on that account will be fixed
otherwise call swtor support when the lines open they may be able to assist securing the account etc https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
I am able to get to the purchase time/subscription now on Swtor.com if I am using incognito mode; why is it that I have to be using that function on chrome to be able to do so?
The web browser is caching the maint page , incognito mode bypasses the browser cache and cookies
