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Hello , i cant get to the subscription because of this error:
my account name is: silvemoon
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support.
You need to reset the password on the linked EA account that account has a generated persona (not Xerohun that your posting on presently) that EA account uses a freemail email address.
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
If you dont recall or have access to that email , you are best to call swtor support when the lines open so they can help update the email on that EA account
hey, i resetted the password on my swtor account , and the ea account, but nothing changes, i can't subscribe :'(
and that account silvemoon , is on my gmail not on freemail :O
i know what you say , but that account is on gmail :D and i resetted the password now ,but nothing changed ☹️
Your posting here on a EA account Xeroxhun , can you login on the EA account using the freemail email and post here
resetting the swtor password is not the account needing the password reset
Edit - you will know you are logged in on the right EA account as you will post here as abcajrqnqhc5fn instead of Xeroxhun
i transfered that account long aggo in tho the gmail adress i have printed here so the freemail adress is no longer in use for swtor account logs, but before that i created an EA account on the same gmail adress ,i think that is the problem ☹️
just to clarify
Swtor Account silvemoon is linked to the EA account with the persona abcajrqnqhc5fn and it uses a freemail email address
The EA account your posting on with the persons Xeroxhun is not linked to the swtor account silvermoon
using the same email address does not create a linkage the linked accounts can and in this case, do have separate emails
See this help guide https://help.ea.com/en-gb/help/star-wars/star-wars-the-old-republic/swtor-account-linked/
i guess now i know the problem :'D thanks for helping 🙂
Hey that is great you got sorted , may the force be with you
@proxos666 Also having a problem subscribing, keeps failing to receive the payments. Username is SlaughterPanda. Can you help at all?
Support said you have a billing issue , and they have asked if you can give them a call when the lines open
Hi,
Experiencing the same problems as most people - unable to subscribe due to error with my EA account.
I have read through all the posts and suggested fixes (which includes resetting my EA password etc).
Unfortunately some years ago I transferred my EA account from "Email A" to "Email B" (Email B is the one I'm on now).
SWTOR is linked to Email A - which no longer exists. Your suggestion was to call the SWTOR help. Their support lines do not include any information for AUS players and my attempts to call that number isn't working. Is there legitimately no other way to contact EA support other than calling a dam USA number during their operating hours!??? This should be such a simple fix...
My SWTOR name is Wizzdum. Thanks
you will need to raise a ticket at https://help.ea.com/uk/contact-us/
it appears you had an EA account merger in the past , and the linked EA account (has the persona wissdom87) is deactivated , you need to get that EA account activated again to restore purchasing for that swtor account.
when you raise the ticket best to raise as origin as the program (not swtor) as this is an EA account issue not a swtor account issue
although if that swtor account has an inaccessible email address , you can call swtor support to change the email used however that swtor account still cannot purchase a sub until the EA account wissdom87 is reactivated.
Hey mate,
I don't know how you do the things you do but thanks so much for the reply and advice.
Currently following your helpful link and direction and am in the middle of resolving this now.
Cheers, all the best.
EDIT: As is the case for some others, was maintenance 🙂
Hi,
I am having the same issue as most people here as well. "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
SWTOR Username: Onefinalhope
I reset the password on the email linked to the account and that did not work.
EDIT: Fixed. It was the maintenance.
I am having the same issue. I keep getting the following message over on the swtor.com site:
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
My SWTOR username is: DarthDeekan
Hi, pls hepl.
I am having the same issue as most people here as well. "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
SWTOR Username: TkaD
I reset the password on the email linked to the account and that did not work.
and I reset the password on EA account as you write another people. But it not give me nothing.... probrem is same......
Same here, did all the steps that other people did here and still nothing, whats worst is that we have to go after the solutions because EA doesn't seem to care...
it will be tuesday for a response here though as it is a long weekend for swtor support
if you call swtor support when the lines are open they are available monday
So they will contact me on tuesday?
Having the Same issue. SWTOR support said EA account is restricted but im not even sure which account its linked to because both Emails i have used for my SWTOR account show nothing for EA linked games.
SWTOR User Name: Rellos
Support can see your subscribed now , glad to hear you are good
Support said your payment provider was declining the transactions , then you tried to often and got locked out in the system
they suggested talking to your payment provider first and then you may need to call them
You need to reset the password on the linked EA account that account has the persona makunos (not KroY_UA) that EA account uses a mail.ru email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
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