Forum Discussion
you will need to raise a ticket at https://help.ea.com/uk/contact-us/
it appears you had an EA account merger in the past , and the linked EA account (has the persona wissdom87) is deactivated , you need to get that EA account activated again to restore purchasing for that swtor account.
when you raise the ticket best to raise as origin as the program (not swtor) as this is an EA account issue not a swtor account issue
although if that swtor account has an inaccessible email address , you can call swtor support to change the email used however that swtor account still cannot purchase a sub until the EA account wissdom87 is reactivated.
Hi,
I am having the same issue as most people here as well. "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance."
SWTOR Username: Onefinalhope
I reset the password on the email linked to the account and that did not work.
EDIT: Fixed. It was the maintenance.
- 4 years ago
I am having the same issue. I keep getting the following message over on the swtor.com site:
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
My SWTOR username is: DarthDeekan
- proxos6664 years agoHero+
Support can see your subscribed now , glad to hear you are good