cant subscribe

@ft8rljkqoyx 

the original issue was the payment method you where using was being declined by your bank , have you resolved why ?

There is no issue with that since i've used it within this same period, the issue is on EA's side

@ft8rljkqoyx 

you will need to call swtor support when the lines open to discuss further

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

I'm unable to call, plus it should not be this complicated and time consuming to solve an issue that seems to exist for quite some time...

@ft8rljkqoyx 

supports exact response was "it's their payment provider saying no, then too many tries. might want to chat with them and call us"

that is how you will resolve this, unfortunately i cannot help further if you are unable to pick up a phone and call them.

maybe try calling with skype , cost is about 3cents a min last i checked 

Can support not contact me via email?

@ft8rljkqoyx 

support@swtor.com is the email , but they will respond with call us for matters involving payment matters

have you considered installing the game via steam and purchasing on steam ? just be sure to login on a character via steam fully before purchasing

Ok, I'll try it anyway.
thanks for the attention

This really makes me nervous.

So many failed attempts.

Then suddenly one is open and goes through.

I didn't even have to reset my password.  I just pressed the reset link and suddenly the failed credit card attempt went through.

I swear if there is $80  worth of 30 day subs on my credit card...

SWTOR really needs to get this ironed out!

@Ippotamus 

swtor username ?

Ippotamus

My last transaction went through, I think.

First it failed.

Then I clicked on the password reset link.

But before it even sent the reset mail, the failed was switched to open and now I am subscribed.

So strange, and nerve racking.

@Ippotamus 

Support said your account looks fine and you are now subscribed , they can also see the failed transaction you mentioned.

other then that all looks as it should

Thank you very much for checking on that.

It is a great relief.

👍

Hi can you check mine its Iowndead They didnt get the payment while the money on my bank is gone

@Thesapphire101 

Support said you show as subscribed for 60 days that you bought

if your online when you purchase you do need to log out and back in to reflect the subscriber status

@proxos666 Could you check my account as well?

Name is Parah

Tried different payment methods and browsers ☹️

I'm Also having problems. Username: CodyDrake.
Try to subscribe and it just says

@Tarianos 

Support said the account is fine, they also see lots of failed purchase attempts tho. seems the system has locked you out for at least 24 hours.

can try gametime card or via steam 

@ImmortalFlammel 

Support see no issue with the account 

Does it persist with incognito mode in chrome or deleting the web browser cache and cookies ?

Steam purchase is an option too , just be sure the accounts are linked prior to purchase

Thanks for the Quick reply, 

I've cleared all browser data and attempted in incognito mode and the error still persists. I can try purchasing through steam but I also can't redeem codes on the site. 

@ImmortalFlammel 

have flagged, i would say they will send your account to studio for fixing now, and that may take some time

steam purchase will work i have been told (provided the accounts are linked first)

edit - support have asked if you can call them when the lines open

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message