Cartel Shop - Outlander Token
Good afternoon, Yesterday, I had purchased a Outlander token from the Cartel shop. When I logged out and deleted my character (wanted to keep the name!) I wasn't able to select the boost to 60 or 65...
Forum Discussion
EA_Kipling
EA QV Team
EA QV TeamYou'll need to submit an in-game ticket or send an email to support@swtor.com with a description of the purchase (char name, date, item, etc) so our in-game team can investigate.
Oh I have done both. I have sent 2 in by email and another in game. Just wondering why customer service is so bad
Please allow at least 72 hours for CS to investigate and respond.
just an observation, sometimes sending multiple requests causes further delays
- Now into the 4th day, over 72 hours and yet still nothing.
If you have already sent an email I would give it some more time. They may be back-logged on tickets / emails so it may be taking longer. You can also try calling Customer Service via the phone and they may be able to assist you faster that way. You can find their contact information / numbers here.
