When starting the cutscene where you talk to the emperor in KOTFE the game crashes. The screen turns black, and I can hear background hum and music but no audio and game essentially freezes. I then get a popup saying SWTOR is not responding. Any ideas?
Try changing your graphic settings to low within the game and switch to windowed mode. Initiate the cut scene again and report back whether you are now able to proceed.
Cheers,
Nils
Issue still persists! Hoping BW fixes this , since they told me they have had dozen reports and tickets on this issue!
bump
Can you post a dxdiag
I will have a better look at the dxdiag over the weekend
initially though this is below minimum game requirements
Your system gfx
Card name: Intel(R) HD Graphics 4000
Dedicated Memory: 32 MB
Game requirements from here
yet i still run the game on high graphics, these cutscenes shouldnt be related to the system as it happens to other people who have pcs meant to run games better than this. We all know this is EA/BW issue which they refuse to acknowledge , ive sent 2 tickets and they say they are aware and searching for a fix yet its been like that several times and i would love the play the game ive nvr had a issue with and get my moneys worth like i payed for early's access and this is complete BS that they havent answered any of threads involving this issue. Ill also point out that my launcher has reverted back to the classic original version after i repatched since it wouldnt let me into the game on launch.
Posting at either locations havent been working but ive see people run this game on worse hardware than me. I recently only started having issue when the launcher would not let me into the game "would press play and teh game would nvr open" after redownloading the game worked fine til i reached the valkorion scene and it started crashing so i did the temp fix with low graphics however after noticing its only a issue and crashes during chapter 1,2,9 making no sense as theirs people with very crappy rigs and it works fine but then some withe decent or amazing like some in these threads with this issue. Its to specific to be hardware or we would have this issue throughout the whole game or atleast teh whole expansion which is not the case. Ive sent emails and tickets and all they have answered so far is my tickets which they responded with ," We are aware of this issue try this temp fix while we fix this" its been 1 month and no word from devs ??!?
Looking at both threads the only hardware mentioned so far is Intel 4000 not much to go on with the others and there is always those who will post with a similar but different issue.
This thread doesn't even mention hardware, so cant disprove this as intel related
It also appears cornerbug found a workaround with the settings for their intel 4000 card
Cornerbug88 wrote:
Thank you! @proxos666
I was unable to revert back to Windows 8 (another issue) My next step/purchase will be a desktop.
For those of you who still want to play a semi-decent looking version of the game and get by the cutscenes, here is what works for me. I adjusted my Graphics Quality Preset to very low and then activated Bloom, which automatically adjusts Shader Complexity to high. Next I adjusted Character Texture Atlasing to high. (Refer to Image D) This is what allows my laptop to play through cutscenes, so try this or play around and see what works for you. I know for myself, I need my character to look semi-decent in order for me to enjoy gameplay, at least until I solve my issue permanently. Included are some images so you can see what this looks like. I've also included an image (Refer to image F) with the game set on Ultra Graphics setting. This image can be compared to Image E so you can see the difference between these customized settings versus Ultra.
