Forum Discussion

Anonymous

9 years ago

Approved

Devalued as a customer

I had a few questions where I called customer support. I ended up speaking to a supervisor (I will not post name here), this individual made me feel like I was worthless and like he didn't care about...

proxos666

Hero+

9 years ago

@Carryli

Sorry to hear CS experience was not up to the standard expected, what sort of questions where you trying to get answers for ?

@EA_Nils @EA_David flagging to pass on feedback regarding CS

Anonymous
9 years ago
Approved
thanks proxo I got a referal code and was able to get on the O boards where several people told me to PM Eric which I did just waiting on a response

thank you though
- EA_David
  Community Admin
  9 years ago
  Hi, contacting Eric was probably the best way forward.
  
  We don't directly intervene with this sort of thing through AHQ, but we can gather info and feed it back. If you have a case number or if this is the same account name used for SWTOR that can help to find the case in question.
  - Anonymous
    9 years ago
    Approved
    they did not give me a case number but the account display name is different then here. I gave eric all the information that I had just waiting on him to respond ty