Devalued as a customer
I had a few questions where I called customer support. I ended up speaking to a supervisor (I will not post name here), this individual made me feel like I was worthless and like he didn't care about...
Forum Discussion
thanks proxo I got a referal code and was able to get on the O boards where several people told me to PM Eric which I did just waiting on a response
thank you though
EA_DavidCommunity Admin
Hi, contacting Eric was probably the best way forward.
We don't directly intervene with this sort of thing through AHQ, but we can gather info and feed it back. If you have a case number or if this is the same account name used for SWTOR that can help to find the case in question.
- Approved
they did not give me a case number but the account display name is different then here. I gave eric all the information that I had just waiting on him to respond ty
- Approved
I know they are busy but really 24 hours without even a hey we will get with you shortly?
- Approved
@EA_David wrote:
Hi, contacting Eric was probably the best way forward.
We don't directly intervene with this sort of thing through AHQ, but we can gather info and feed it back. If you have a case number or if this is the same account name used for SWTOR that can help to find the case in question.
the account display name is upirlikhyi. and this lack of even being acknowledged that i have an issue has got to be the worst customer service i have ever gotten in my 45 years. Even worse then when I ordered a rare steak and the server asked if I was a dog.
If it take a few day to resolve thats fine but at least let me know I exist in their world
Featured Places
