Devalued as a customer
I had a few questions where I called customer support. I ended up speaking to a supervisor (I will not post name here), this individual made me feel like I was worthless and like he didn't care about...
Forum Discussion
@proxos666 wrote:
Can you provide a general idea of what the account and billing issue is about, generally account issues can only be dealt with over the phone, so its a bit strange that it cant be dealt with that way.
I had an issue with the account that I kinda dont want to make public the reps were very rude and blew me off. I would prefer to not bring in up on forums as since I posted on the O boards all I am getting is flack.
In simple terms if they 1-don't at least acknowledge I have an issue by the 19th even if it takes longer to resolve then that I will never buy an ea/bioware game again. I will take back NHL 17 I just bought today and if this is how they treat customers I will start a blog about it.
This is totally unaceptable. And if need be I know ways of finding non 800 numbers and getting to board members I have done it in the past with other companies and it wouldnt bother me a bit to do it again.
An email to support@swtor.com maybe another avenue for you if you haven't tried already.
Can only suggest/recommend , keep it concise to the issue at the start and finish with what resolution you are looking for at the end.
May The Force Be With You
- Approved
@proxos666 wrote:
An email to [edit: email address removed] maybe another avenue for you if you haven't tried already.
Can only suggest/recommend , keep it concise to the issue at the start and finish with what resolution you are looking for at the end.
May The Force Be With You
Nope I tried where I was told I was ridiculed, insulted and ignored. I give up. I refuse to be treated by a company that I pay a sub to as a 2nd class person. I am going to have to think long and very hard after the referal code is done if I want to return to such a company that provides subpar customer service. I refuse to be ignored and if I have to I will find a non 800 number and call that way.
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