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Roxitios's avatar
4 years ago

EA Account Deleted

EA Account Deleted.

Hi, I used to have two EA Accounts, and I didn't know why, one was with an old email account that I rarely use anymore. I was unaware that was the EA account that was linked to my SW:TOR account, and had it deleted. The EA rep didn't tell me that it would break my account, and I wasn't made aware that it would do so. I would really like to continue being a paying subscriber, and a happy customer, but I can no longer purchase a subscription for my SW:TOR account. Is there any way my account can be restored back to its original functionality?

Thank you.

8 Replies

  • @Roxitios 

    You will need to open a ticket at help.ea.com for an origin account you will need to know the email used on that account previously and the persona 
    if you dont know the persona i can get that if you provide the swtor username for the linked account

    depending on when it was deleted it may not be able to be restored 

    the breaking of swtor accounts is detailed in https://help.ea.com/en-us/help/account/close-ea-account

    also read the bit on

    RESTORING DELETED ACCOUNTS

  • Roxitios's avatar
    Roxitios
    4 years ago

    Okay. I'll try and see if I can get a ticket into help.ea.com and report back.

    Thank you very much.

  • Roxitios's avatar
    Roxitios
    4 years ago

    My Display name is Roxitios. If you could get me my persona, that would be sweet. Thank you very much.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Roxitios 

    will have something back in about 5 hrs when they are online for the day 

    have you tried to restore the account per the help article i linked ?

  • I forgot to respond earlier, but the EA Support Agent said that there was no way to restore the account. Would I possibly be able to buy a 60-day subscription code on like Amazon and redeem the code on the SW:TOR website? Would that work?

    Thank you.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Roxitios 

    No , that swtor account is broken without the linked ea account , no gametime can be added not even by swtor support

  • Roxitios's avatar
    Roxitios
    4 years ago

    Well, that sure is unfortunate. Thanks for all of your help I guess. I sure wish the EA agent would have told me that this would break my account when they were going to delete it.

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