Forum Discussion

Anonymous

9 years ago

SolvedApproved

Email adress got hacked - problems with the One-Time Password

My email, which is linked to my SWTOR account got hacked a while ago. Now I can't log in anymore because the launcher wants me to type in the One-Time Password which was sent to my hacked email adress. (I don't have access to that email adress anymore.) I would really like to play SWTOR with that account again. It would be perfect if they could change the email adress.

I do know my display-name and password. So I can still log in with my password, the only problem is my email adress and the One-Time Password.

I also wrote an email to [edit: email address removed] but some people say that all the support would be on the EA websites now and this support email wouldn't work anymore.

Can anyone help me?

Ahrngrim
9 years ago
@ca_noah_vs

This Numbers:

Contact support by phone

If you need help with your account, encounter an error while making a payment, or are unable to log in to the game, please contact the Star Wars: The Old Republic Customer Service team by phone.

Contact our team by calling the numbers listed below:

For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]

6 Replies

proxos666
Hero+
9 years ago
@ca_noah_vs

The only way to change the email address on the account is by phone , after verifying you are the owner

to contact CS see db woodynz post here with a link to numbers and how to use skype if you have it.

Using skype with that contact is a free call to the best of my knowledge, that number is only available as per the hours listed (Support available from 9.00 CT - 21.00 CT) so need to confirm time zone etc
Anonymous
9 years ago
Approved
Thanks for the reply. But what does my phone have to do with the swtor account? I'm not a subscriber anymore and I also didn't have a security code. I mean I can prove that I am the owner of this account because I can log in.
proxos666
Hero+
9 years ago
@ca_noah_vs

To resolve this you will need to call them
Anonymous
9 years ago
Approved
Do I need to call the number which is written in this forum or do I have to find a nu,ber on swtor.com?
Ahrngrim
9 years ago
@ca_noah_vs

This Numbers:

Contact support by phone

If you need help with your account, encounter an error while making a payment, or are unable to log in to the game, please contact the Star Wars: The Old Republic Customer Service team by phone.

Contact our team by calling the numbers listed below:

For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™

[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]
Anonymous
9 years ago
Approved
Thanks