Hello and thanks for your reply @Belgorad .
As mentioned, other items such as pets are present in the collection of the old character.
My inquiry is only about features such as "enable titles" and "gear customization".
I suppose back in the day when my old character received the mail, the original package had different contents for the "friends" box.
If I had redeemed it on that character already I would have the features available, but I don't.
Again, only on the new character, where I freshly received the new mail with a box of such content.
It's possible the items were different at that time. To further investigate email support@swtor.com to have them look into it. You can provide the character name, server and what is missing and they may be able to find out further.
