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Anonymous's avatar
Anonymous
8 years ago
SolvedApproved

Friend's account banned - no Help from EA

Hello. I'm posting this on my friends behalf. He cannot speak english that much to explain the whole issue. Let me describe the whole situation as per today: My friends account has been banned. Ac...
  • EA_Kat's avatar
    EA_Kat
    8 years ago

    @RonneAlderNurian yes, I can see the ticket that was opened when you called on the 26th February. The Advisor did escalate it up for review and on the same date you should've gotten another email saying to call us again to verify your account. The account was reviewed on the same day that is why this might be confusing.

    So just call up, verify the account and then your friend should be good to go as well. If you run into more trouble, let me know over there 🙂

    ~Kat

Anneesh's avatar
Anneesh
3 years ago

Still no reply here or to my "appeal" email or to the in game ticket a friend put in about this issue.
Seems like CS is very limited for swtor...

  • Anneesh's avatar
    Anneesh
    3 years ago

    Thanks for the reply.

    So, my only recourse is to await on a reply email, to the reply I sent using the email link provided?

    It seems to me like it would be very unlikely that a 10 yr old account that is subscribed would be posting credit selling links, as was the apparent reason for my ban - which I have never done & have often reported similar offenses by actual credit sellers.

    In the mean time, I'm losing subscription time I paid for, while the ToS team takes its time to review my case... I hope I'll be compensated for that with reimbursement of days lost.

  • Anneesh's avatar
    Anneesh
    3 years ago

    Still waiting on a reply to the emails I've sent to the ToS team, yet I've had replies to emails I've sent to support [only to tell me I need to contact the ToS team].

    Is there anyone even working at the ToS team right now?

    I understand that it's going to take some time to investigate a case but to not reply & give just a quick " We are looking into your case" message, leaves me wondering if anything at all is being done. 

    I guess I should just go an play another MMO instead, taking my subscription $ elsewhere & the dozen or so friends & their subscription $ , that will want to follow me, with me...

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