They are very iffy on changing too much and having their system messed up. I agree to a point that it shouldnt be this difficult to get the game running. Also how can there be files missing unless the file downloaded from EA itself is * up?
Of course, they have to decide what they feel safe doing to their computer.
What I meant by missing files is that there may be issues if you hit play before it has finished installing 100%.
Anyway, you can find most of the Windows 10 problems (and solutions) in this thread:
Maybe the replies in that thread will convince your friend that it's a good idea to install DirectX 9, other than that I cannot help you, sorry. 🤐
