GAME won't play and No Help

So.... I have to be a subscriber and IN the game to get Help on Why my game does not run after this last update ??    How exactly do I get in the game when the game won't launch?  

It's PC ...   since it's May 4th figured I would pop on.  have not played in many months.  The game updated.   Launched the game.   It Hung right after in initial screen with the guy staring back you, right after you activate ' Play '.   Complete freeze.   Task manager to end.   Closed the computer, did complete restart.    Launched.    Game Froze again.    This time I let it run to see if it was still loading something.  Took a nap.   somewhat over an hour later, no change.

Complete uninstall of the game and went in and deleted all files left over.  Shut down computer.  Restart.  Download from website ( this is NOT Steam)  Installed.   Updated.    Started the game.   Hit " Play "  initial screen then all the several company recognition screens.    And then ....   The screen went COMPLETELY BLACK.    waited for quite awhile.  task manager to end program.    Shut down computer.  Restart computer.   Launch game.   Hit play.   First screen freezes again.

checked firewall.   made sure SWTOR.exe and launcher are allowed through.   Turned off firewall completely.  launched game.   Same Freeze on first screen.   

Paid this company Thousands on this game over many years and where is any kind of support?