How long does it take for a ticket response?
I've had a ticket open for 2 weeks now. It is a time sensitive issue as it involves 2 accounts. Mine ans my wifes. We are both subscribers. We called the help number and they just say how to open a...
Forum Discussion
Ticket response is 5 days per the sticky https://answers.ea.com/t5/Technical-Issues/INFO-Known-Information-and-Current-Alerts-21st-Jan-20/m-p/4886775#M40174
what username is the ticket under ? can ask for feedback
I am also looking for help with my ticket, was told it was escalated. It is listed as in progress.
strangepork23
All can advise in this instance is the ticket is being worked on and to wait for a response.
Finding this forum is a major re-assurance, and I very much thank you for your reply. Sometimes filing a ticket can feel like a great unknown. this forum, and your replies, are a credit to EA.
Thanks for the reply and encouragement to hang in there!
matt
EDIT - im aware you do not work for EA so I should have phrased it more like, credit to the SWTOR Community.
Well I got a ticket reply - no dialogue, just a "no". I must say I am surprised there is no option to fix the account.
thx again @proxos666 for trying to keep me positive.
