How long does it take for a ticket response?
I've had a ticket open for 2 weeks now. It is a time sensitive issue as it involves 2 accounts. Mine ans my wifes. We are both subscribers. We called the help number and they just say how to open a...
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@The7thkey I have now filed two tickets, and gotten two identical replies after 3-4 (business) days each. Both were copy/paste "No" with no details. I would just be guessing as to whether they have terrible customer service or are overloaded. All I know is they cannot help their customers with any topic.
Yup and and my wife have had multiple tickets that severely messed up our accounts. The company they use in India just give copy and paste replys and close tickets. Sometimes they don't even read them or reply just delete them.
I will make some assumption here on reading this thread, that you have contacted swtor support in regards to you swtor account, swtor then detailed that your EA/Origin account was banned and you needed to discuss this with EA support as swtor support can not do anything in regards to the status of the EA account.
If as it would appear to be the case here, the EA account is linked to a swtor account then if that EA account is banned , this also affects the swtor account and swtor support are unable to do anything about this.
Just to be sure, you have tried the process detailed in this link
