I bought a cartel item and i didn't get it in unclaimed items

I made a purchase on the cartel market and I did not receive my items. It did not show up in my unclaimed items or in the purchasing characters inventory and it hasn't shown up in the mail. i checked to see if the race had been unlocked on purchase but i do not own it. i have lost 600 CC and did not receive my purchase. Great way to get back into this.