Only paid sub counts for accesses to KotFE.
Sadly CS did told you wrong.
Hey there later today I called Support and told them about my problem being a subscriber but still have prefered account and they fixed it, but now I cannot play the Knights of the fallen empire and I called support again 2 times (first time the line got screwed) and she could not help me out, she told me referral subscribtion is still supposed to be able to play the expansion.
It's Chapter 10 I try to play but it wants me to go into user and want me to get sub?
Thanks!
Only paid sub counts for accesses to KotFE.
Sadly CS did told you wrong.
(EDIT)
My friend did referral as well and he can play the expansion with no problem, you really sure?
There is an Promotion for Chapter One, but for anything you need paid Sub.
There was an long discussion on swtor.com around the Start of KotFE, with an Statement from Eric, didn't found it on short notice.
